Last updated: 16 October 2026
Video consultations and home visits
- You can cancel or reschedule free of charge if you tell us at least 2 hours before the appointment time, by phone or WhatsApp.
- If we need to cancel or reschedule, we will tell you as early as possible and offer a new time. You will not be charged for a session we cancel.
- If a video session can’t go ahead or is cut short because of a technical problem on our side, we will reschedule it free of charge.
- If you have paid in advance for a session that we cancel, or that you cancelled in time, we will refund it in full or adjust it against your next session — your choice.
Online exercise programs
- Full refund if you ask within 7 days of payment and you have completed no more than 2 program days.
- Full refund if we are unable to provide the program, or if you were charged more than once for the same program.
- If the program has been substantially used, refunds are at our discretion — for example when a medical reason means you cannot continue. Tell us and we will look at it fairly.
Payment taken but program not unlocked
If money was deducted but your program still shows as locked after 30 minutes, contact us with your registered email and the Razorpay payment ID (from your payment confirmation). We will either unlock the program or refund the payment in full.
How to request a refund
Email or WhatsApp us with your name, registered email address, the program or session, and the Razorpay payment ID if you have it.
When you will receive it
Approved refunds are issued within 5 working days to the original payment method (card, UPI, net banking or wallet). Your bank may take another 5–7 working days to show it in your account.
Contact us
- Email: contact@drayushsharma.co.in
- Phone / WhatsApp: +91 96722 56305
- Address: Jaipur, Rajasthan, India
Related: Privacy Policy · Terms & Conditions · Cancellation & Refund Policy · Service Delivery Policy